We want you to be happy with your purchase. If something isn’t right, please read the information below.

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Returns

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You may request a return within 14 days of receiving your order, in line with UK Consumer Contracts Regulations.

To be eligible for a return:

• Items must be unused and in their original condition

• Items must be returned in original packaging where possible

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

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Non-Returnable Items

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For hygiene and safety reasons, certain items may not be eligible for return unless faulty. These include:

• Personalised items

• Edible items

• Earrings

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Refunds

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Once your return is received and inspected, refunds will be processed to the original payment method within 5–10 working days.

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Faulty or Damaged Items

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If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photographs so we can resolve the issue quickly.